Privacy Policy
Effective date: October 8, 2026
Introduction
Releve Brands (“Releve,” “we,” “us,” or “our”) is a family-owned natural wellness company based in Humble, Texas. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit relevebrands.com (the “Site”), buy our products, contact us, or otherwise interact with us online, including through our social media pages.
By using the Site, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the Site. Our Shipping Policy and Refund Policy also apply to your use of the Site.
Information We Collect
We collect personal information you give us, information collected automatically when you use the Site, and limited information from third parties.
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email address, phone number | You |
| Order and shipping details | Billing and shipping address, products purchased, order history | You |
| Payment information | Card details, processed directly by our payment processor; we do not store full card numbers | You, via AGMS |
| Account information | Username, password, saved addresses (if you create an account) | You |
| Communications | Messages, product questions, return requests, reviews | You |
| Device and usage data | IP address, browser type, device type, pages viewed, referring site, approximate location | Automatically, via cookies and similar tools |
| Social media data | Public profile information when you interact with our Facebook, Instagram, or X pages | Those platforms |
We do not ask for health or medical information. If you choose to share health details with us (for example, when asking which product may suit you), we use them only to respond to you and do not use them for marketing.
How We Use Information
We use personal information to run our store, serve our customers, and keep the Site safe. Specifically, we use it to:
- Process, ship, and track your orders, and handle returns and refunds
- Comply with applicable laws on hemp-derived products
- Respond to questions, product guidance requests, and customer service needs
- Send order confirmations, shipping updates, and other transactional messages
- Send marketing emails or texts, only where you have opted in; you can unsubscribe at any time
- Operate, maintain, and improve the Site and our product lineup
- Understand how visitors use the Site through analytics
- Detect and prevent fraud, abuse, and security incidents
- Meet our legal, tax, and accounting obligations and enforce our terms
We do not use personal information for automated decisions that have legal or similarly significant effects on you.
Cookies and Tracking Technologies
The Site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the Site is used.
- Essential cookies keep the shopping cart, checkout, and account login working. Our store runs on WordPress and WooCommerce, which set these cookies.
- Analytics cookies help us see which pages are visited and how visitors find us. We use Google Analytics.
- Advertising and social cookies are set by the Facebook (Meta) Pixel, which we use to measure and personalize our ads.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working. Where required by law, we will ask for your consent before setting non-essential cookies. We honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising where required by law.
How We Share Information
We do not sell your personal information for money. We share it only as needed to run our business, as described below.
- Service providers that work on our behalf, such as our payment processor AGMS, shipping carriers (e.g., USPS, UPS, FedEx), website hosting, email and SMS platforms, and analytics providers such as Google Analytics. They may use your information only to provide services to us.
- Advertising and social media partners, such as Meta through the Facebook Pixel. Under some state laws this may count as “sharing” or “targeted advertising,” and you can opt out (see Your Rights and Choices).
- Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Releve, our customers, or others.
- Business transfers, if Releve is involved in a merger, acquisition, or sale of assets, in which case your information may be transferred to the new owner.
- With your consent, or at your direction.
Data Retention and Security
We keep personal information only as long as we need it for the purposes in this policy. Order and transaction records are generally kept for 4 years to meet tax and accounting requirements. Marketing contact information is kept until you unsubscribe. Account information is kept until you ask us to delete your account.
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted (HTTPS) connections and a third-party payment processor that handles card data. No website or transmission is completely secure, so we cannot guarantee absolute security. If we learn of a data breach affecting you, we will notify you as required by law.
Your Rights and Choices
You can control how we use your information, and residents of some places have additional legal rights.
Choices for everyone
- Marketing emails: click “unsubscribe” in any marketing email.
- Text messages: reply STOP to opt out of marketing texts.
- Cookies: adjust your browser settings or use a GPC-enabled browser.
- Account: update your details in your account, or ask us to close it.
State privacy rights (including Texas, California, and other U.S. states)
Depending on where you live, you may have the right to:
- Know and access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Get a portable copy of your information
- Opt out of targeted advertising, the sale of personal information, and certain profiling
- Not be discriminated against for exercising these rights
To make a request, email info@relevebrands.com or call 832-498-3411. We will verify your identity before acting on a request and respond within the time required by law (generally 45 days). You may use an authorized agent where state law allows. If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact your state attorney general.
Children’s Privacy, U.S.-Only Service, and Third-Party Links
Children’s privacy. The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
U.S.-only service. Releve sells and ships only to addresses within the United States, and the Site is intended for U.S. residents. Your information is stored and processed in the United States.
Third-party links. The Site links to other websites and social media platforms, such as Facebook, Instagram, and X. We are not responsible for their privacy practices, so please review their policies.
Changes to This Policy and Contact Us
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top, and for significant changes we will notify you by email or a notice on the Site.
If you have questions about this policy or want to exercise your privacy rights, contact us:
Releve Brands
13531 Will Clayton Pkwy, Ste 300 #1040
Humble, TX 77346
Email: info@relevebrands.com
Phone: 832-498-3411